SHIPPING POLICY:

We're thrilled to offer shipping to Canada & the continental United States. However, please be aware that certain products may have shipping restrictions, limiting their availability for international delivery.

Upon placing your order, we'll provide estimates for shipping and delivery times, taking into account item availability and your chosen shipping preferences. Shipping date estimates will vary depending on the provider you select and will be displayed on the shipping quotes page.

It's important to note that shipping rates for many items are calculated based on weight. You can find the weight of each item listed on its detail page. To align with the policies of our shipping partners, all weights will be rounded up to the nearest pound or kilogram.

Unless specifically requested otherwise, orders will be delivered to the provided shipping address without requiring a signature. Please be advised that deliveries are made at the customer's own risk, and we cannot be held liable for any potential theft.

 

 

RETURNS POLICY:

Due to he nature of the food business, regrettably, we cannot accept returns of products into our facility. This precaution is essential to prevent any risk of cross-contamination from untraceable or unaudited sources. To maintain stringent quality control and facilitate swift recall procedures, we meticulously track the origin of all supplied products upon receipt. However, once a product leaves our facility and enters transit, we relinquish this oversight and control. We trust you appreciate the necessity behind our firm stance on implementing a NO RETURNS POLICY.

**Contact Us:**

If you have any questions or concerns regarding your order, please don't hesitate to contact our customer service team at HELLO@ELLAGRAYGOURMET.COM

We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing Ella Gray Gourmet. We appreciate your understanding and support.